Tactical Planning Workshop
Customer
Alpha Plus Group is one of Scotland's foremost providers of equipment and services for facilities maintenance and groundcare. They operate from locations in Kintore, Perth and Livingston providing a Scotland-wide, 24-hour back up to customers in industry and local authority alike. They are a diverse, multifranchise group, representing some of the world's best known brand names including John Deere, Hako, Stihl, Greenmech, Kilworth and Bergmann.The Group has expanded steadily, both through organic growth and recently through acquisition.
,Alpha Plus Group is one of Scotland's foremost providers of equipment and services for facilities maintenance and groundcare. They operate from locations in Kintore, Perth and Livingston providing a Scotland-wide, 24-hour back up to customers in industry and local authority alike. They are a diverse, multifranchise group, representing some of the world's best known brand names including John Deere, Hako, Stihl, Greenmech, Kilworth and Bergmann.The Group has expanded steadily, both through organic growth and recently through acquisition.
The Task
Mr Steve Matthews, MD and proprietor, was concerned that the management team needed greater clarity in managing the growing business and to be more in control of their destiny. It was time to "step back and see the wood, rather than the trees." He recognised the importance of having a management team who were fully aligned with and committed to the same company-wide objectives. He needed the team to understand and focus on what was really important for the future success of the company.Our Approach
We facilitated a two-day intensive planning workshop with the senior management team. The workshop provided a structure and methodology for addressing key topics:- what are our aim and objectives as a management team
- how will we know how well we're doing
- what are we really good at, that makes a real difference in our market
- what factors are critical to our success
- what are the key business processes that senior managers are accountable for
- which of these must we focus our attention on to get the best return on investment
The Result
The management team agreed on all of the above topics. They agreed on what actions and projects to undertake, their priorities, and who would take ownership of these. They developed criteria that would guide decision-making in day-to-day operations. The management structure and responsibilities were evolved to better drive the company in the chosen direction.Key projects initiated as a result included:
- more formal management and sales meetings and reporting
- enhancing the HR function
- assessing staff and customer satisfaction in a comprehensive and rigorous way
- coaching/mentoring for the most senior directors
- implementing more effective process management The company now shows a greater culture of professional management and teamwork throughout the business. There is conviction that they are in better shape to meet their goals, both financial and repute, over the coming years.
